What is Altier's ABA/routing number?
How do I change my mailing address on my account(s)?
Online: Log into your online banking account, select secure forms, then select address change request. Complete the form and submit.
Fax/Mail: Print the form below and fax to 602.797.3115 or mail to 1650 S. Priest Dr. Tempe, AZ 85281.
How do I obtain my account number(s)?
Your account number can be found on the bottom of your checks. For security reasons, Altier will not disclose an account number over the phone or email. Please visit your branch or call 602.797.3000 to have it mailed to you.
Does my branch have a notary service? Is there a charge?
Yes, every Altier branch has a notary. This service is free to all of our members.
What is overdraft privilege/courtesy pay?
Effective November 1, 2016, Altier Credit Union will no longer mail Overdraft Privilege notices when overdraft items are paid. Set up low balance and other account alerts quickly and easily in online banking. Learn more about account alerts.
How do I set up direct deposit?
Complete and submit the form below to your employer.
What are the current account rates and fees?
Our current rates for all accounts and loans can be found here.
For a complete list of fees, click here.
Is there a limit on the number of electronic transfers or withdrawals I can make from my Altier savings or money maker account?
Yes. According to federal Regulation D, all financial institutions limit the total number of electronic transfers or withdrawals from all savings and money market accounts to six (6) transactions per month. These six transfers may include online home banking, telephone, preauthorized, automatic, or point-of-sale transactions as well as overdraft protection and checks. You can perform six (6) electronic transfers or withdrawals per savings account you have with the credit union. In-branch and ATM transactions do not apply toward the transfer limitations.
Once you reach the six transaction limit, a $5 excessive withdrawal from savings fee is accessed per additional transaction.
How do I request a fee refund?
Fee refund requests can be made in person at any Altier Credit Union branch or may be emailed to firstname.lastname@example.org. Please include your name, contact information and the reason for your dispute. Never include confidential information, such as your account number or social security number in an email.
Can I apply for a loan online?
Yes however, as part of the recent merger with America First CU, our online application process has slightly changed. In order to help you choose the best lending option to fit your individual needs, please click here to begin your new loan application or visit your nearest branch to meet with a representative.
I am late on my car loan payment and I'm unemployed. Is there anything I can do to get a temporary deferment?
Yes, if you are still within your 10-day grace period you can apply for our skip-a-payment program. There is a $25 fee and only one request will be approved in any annual, rolling 11-month period. Please complete the form below and fax to 602.797.3115 or drop off at any Altier branch.
Do I have a grace period on my credit card and/or loan payment?
VISA credit cards do not have a grace period. All other loans have a 10-day grace period before any late fees will be assessed.
Can I make a loan payment online?
Yes, there is a $3.00 fee to make a payment online from a checking account or a $16.00 fee to make a payment online using a credit or debit card. Visit our Online Loan Payment page to get started.
Can I make a credit card payment over the phone?
Yes, payments made to an Altier credit card are free.
Can I make a loan payment over the phone?
Yes, there is a $3.00 fee to make a payment over the phone from a checking account or a $16.00 fee to make a payment over the phone using a credit or debit card. Please note: If you use a debit or credit card to make a payment, it is run as a cash advance and will post the same day as long as the payment is made prior to 5pm (AZ time). Check by phone/ACH payments may take up to 72 business hours to post to your account.
How do I set up automatic payments from my bank to my loan?
You can complete, sign and return the autopay form below: Fax to 602.797.3115, Email to email@example.com or Mail to 1650 S. Priest Drive, Tempe, AZ 85281.
Where do I mail my credit card payments?
Payments should be mailed to:
Altier Credit Union
PO Box 2711
Omaha, NE 68103-2711
What is Altier's mailing address?
Loan payments, deposits and general correspondence should be mailed to our Corporate Office: 1650 S. Priest Drive, Tempe, AZ 85281.
For credit card payments, see question above.
Please visit our Contact Us page for more information.
Can I use any ATM for cash withdrawals and balance inquiries?
Altier members have access to over 80,000 surcharge free ATMs nationwide. Visit altiercu.org/findatm to find the closest surcharge-free ATM to you.
In addition, members have 7 free monthly cash withdrawals or balance inquiries at foreign (Non-Altier owned) ATMs.
*There is a $1 fee if you use up the 7 free per month – this fee will automatically be deducted from your checking account the last day of each calendar month.
Can I make cash and check deposits at an ATM?
Yes, in addition to the ATMs in several Altier branches, members have access to over 9,000 deposit-taking ATMs in the surcharge-free CO-OP network. To find the closest deposit-taking ATM to you, visit the CO-OP Locator and check the box for "Take Deposit" on the Advanced Search tab.
I have a Kasasa Checking Account, does that reimburse my ATM fees?
Yes, if you qualify for your monthly Kasasa Rewards, by having at least 15 debit card purchases post and settle and be enrolled and receive eStatement notice, domestic ATM fees incurred during the qualification cycle will be reimbursed up to $25* and credited to your account monthly. Contact a member services representative for reimbursement of an individual ATM fee of $5.00 or higher.
*Kasasa checking does not reimburse the $1 fee for excess cash withdrawals or balance inquiries exceeding the 7 free per month. This fee will automatically be deducted from your checking account the last day of each calendar month.
What free resources are available for checking my account balances without an ATM?
• Online Banking - check your accounts online 24/7
• Mobile App - easy mobile access to your accounts anywhere
• PowerLine - call our automated service to get real time balance updates
• Text Banking - sign up for text alerts
• ServiceLine - if you need to talk to someone during business hours
How do I enroll in online banking?
Visit any Altier branch or contact our ServiceLine at 602.797.3000 or outside the Phx metropolitan area at 888.999.3936 to get started.
What do I do if I forget my user ID and/or password for online banking?
Located below the online banking log on box, select "Forgot User ID?" or "Forgot Password?" Follow the on-screen prompts to reset.
Is there a fee for online banking and bill pay?
Online banking is free for Altier members.
Bill Pay is free for all Student Checking, Kasasa Checking and GO Checking account holders. Some fees may apply if conditions are not met. Learn more.
Can I open an account online?
Yes! Get started here.
Can I link multiple account numbers?
The system will automatically prompt you to link accounts with the same primary social security number upon registering. If you open another account at a later time, you can link that account by selecting Settings and then choosing Link Accounts.
Can I update my email address for online banking?
Yes, log in and select My Settings, next to Primary email click the update button, enter your new email and click save. If you are enrolled in eStatements you will need to update your email address there as well by selecting eStatements (under Additional Services), then select Settings, E-mail Address, enter your new email twice and click Submit.
Can I change my password?
You can change your password anytime by logging in, selecting My Settings and then next to Password select Update.
How do I enroll in eStatements?
Log into your online banking account, select Additional Services, then select eStatements. Follow the on screen prompts to accept the disclosure and complete enrollment.
Do I have to be registered for online banking to enroll in eStatements?
Yes, you must log in to online banking in order to enroll and access your eStatements.
How will I know when a new eStatement is available?
You will receive an email notification when a new eStatement is available to view.
How long will my eStatements be available for viewing?
Statements are available online for 12 months after they have been posted. You can save your statements on your hard drive or print them out if you want to keep them longer.
Can I change the email eStatement notifications are sent to?
Yes, after logging in to online banking, select eStatements (under Additional Services), then select Settings, E-mail Address, enter your new email twice and click Submit.
Do I need any special software to view my eStatements?
You need the latest version of Adobe Acrobat Reader. If you do not have Adobe Acrobat Reader, you can download it for free here.
How do I enroll in mobile banking?
How do I download the app and what device do I need?
I deposited a check with mobile deposit, how long before the funds are available in my account?
The first five deposits made with mobile deposit are held for review. As long as there are no issues with the checks validity, image, or amount, the funds will be released the same business day. If the deposit was made on a weekend, holiday or after hours, the check will be released the next business day.
After the first five deposits have been successfully reviewed, checks will release into the checking account within minutes of the deposit as long as there are no issues with the check that would cause it to be sent for further review.
How do I know my mobile deposit was successful?
You will receive a “success” e-mail once the check is accepted, and you can check your balance to see when the check was released. If the check was rejected, you will receive an e-mail with the reason for rejection.
My mobile deposit was successful, what should I do with my check?
Make note on the check that it was deposited and the date of deposit and retain the check in a secure place for at least 30 days.
How do I set up text banking alerts?
- Log in to your Online Banking account and select "My Settings" in the top right corner.
- Select "Alerts & Notifications" on the left and then "Start Text Banking Now" on the right.
- Follow the prompts to enter your phone number, verify your set-up code and choose your primary account.
- Enable and disable alerts at any time from the "Alerts & Notifications" page.
What commands can I use with text banking and what number do I text?
Once enrolled in text banking, text the following commands to 454545:
- BAL - Primary Balance
- LAST - Last 5 Transactions
- TRANS - Transfer funds to primary account
- STOP - Deactivate service
- HELP - Help keywords
How do I enroll in PowerLine, the 24-hour teller?
To use PowerLine, you must know your account number and be issued a PowerLine Personal Identification Number (PIN). To enroll, please call our ServiceLine at 602.797.3000 or stop by any Altier branch.
How do I reset my PowerLine PIN?
To reset your PIN, please call our ServiceLine at 602.797.3000 or stop by any Altier branch.
What prompts can I use with PowerLine and what number do I call?
Once Enrolled, call PowerLine at 602.220.0063 or toll free at 800.543.0943 and follow the prompts:
- Press 1 - Account information
- Press 2 - Transfers and withdrawls
- Press 4 - PIN Change
- Press 8 - Play next group of entries
- Press 9 - Play same group of entries again
- Press * - return to the previous menu
- Press # - Disconnect call
How do I report a lost or stolen DEBIT card?
During business hours: Call 602.797.3000 or outside the Phx metropolitan area 888.999.3936. We will disable the lost or stolen debit card and order a replacement debit card.
After hours and holidays: Call our 24 hour VISA® Hotline*
Toll Free: 800.554.8969 or 800.472.3272
*Remember, calling the hotline will only disable your lost or stolen debit card. You must still contact the credit union during normal business hours to order a replacement debit card.
How do I report a lost or stolen CREDIT card?
The 24/7 phone assistance line is available to disable the lost or stolen credit card and order a replacement credit card.
Toll Free: 855.609.3597
How can I get/change my PIN number on my debit/credit card?
Call 800.567.3451 for debit cards or 855.609.3597 for credit cards.
Do I have to notify Altier if I am traveling?
Yes, if you plan to use your debit or credit card while traveling, call our ServiceLine prior to your departure at 602.797.3000. Please be prepared to provide travel dates and destinations. Visit our TravelWise page to learn more.
Traveling Out of the Country?
EMV chip cards are required in many foreign countries. If you have not received an EMV chip debit card yet, please contact us prior to your trip to request a new card. Please allow 7-10 business days for your new card to arrive via mail. Instant Issue debit cards can be picked up same-day in our Tempe, Mesa Gateway and Page branch locations.
How can I activate my debit card?
Please call the 800 number on your card. For questions, please call ServiceLine at 602.797.3000.
Why didn't I receive my Kasasa checking rewards?
In order to qualify for Kasasa rewards, you must be enrolled in eStatements as well as have 15 debit transactions post and settle in the monthly cycle.
Can I use my Altier credit or debit card to pay with Apple Pay™?
Yes, you can use Apple Pay™ with your Altier Visa® credit or debit card at participating retailers.
EMV Chip Cards
What are chip cards?
A chip card — also called a smart card or an EMV card — is a debit or credit card that contains a microprocessor that enhances the security of cards during point-of-sale transactions. These cards, already is use in much of the world, use a security standard as a way to fight card fraud resulting from theft, skimming and counterfeiting.
Can I use my EMV chip card in other countries?
Yes. EMV chip cards are required in many foreign countries. If you have not received an EMV chip debit card yet, please contact us prior to your trip to request a new card.
Please allow 7-10 business days for your new card to arrive via mail. Instant Issue debit cards can be picked up same-day in our Tempe, Mesa Gateway and Page branch locations.
Is a chip card more secure than my current card?
Yes. Chip cards add an additional layer of security to the safeguards that already protect your card. Each time you use your chip card, it generates a code that is unique to that transaction. This makes it harder to counterfeit your card or to use it fraudulently for in-store purchases.
How do I use them?
When used at merchants with chip-enabled card terminals it's as easy as:
- Insert the card, face up and chip end first, into the terminal.
- Leave the card in the terminal during the entire transaction.
- Follow the instructions on the screen and either sign or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.
Can I still use my card if the merchant doesn't have a chip-enabled terminal?
Yes, you will swipe your card through the terminal, just as you do today.
Can I use it to make purchases online or by phone?
Yes, you can use your chip card to make these purchases as you do today.
Can I use my card at an ATM?
Yes, for ATM transactions, insert your card into terminal and follow the instructions on the screen. Depending on the type of ATM, you might be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card and any money you might have withdrawn.