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Account Services

What is Altier's ABA/routing number?

322172852

How do I change my mailing address on my account(s)?

Online: Log into your online banking account, select secure forms, then select address change request. Complete the form and submit. 

Fax/Mail: Print the form below and fax to 602.797.3115 or mail to 1650 S. Priest Dr. Tempe, AZ 85281.

Change of Address Form

How do I obtain my account number(s)?

Your account number can be found on the bottom of your checks. For security reasons, Altier will not disclose an account number over the phone or email. Please visit your branch or call 602.797.3000 to have it mailed to you.

Does my branch have a notary service? Is there a charge?

Yes, every Altier branch has a notary. This service is free to all of our members.

What is overdraft privilege/courtesy pay?

Learn more about our overdraft protection here.

Effective November 1, 2016, Altier Credit Union will no longer mail Overdraft Privilege notices when overdraft items are paid. Set up low balance and other account alerts quickly and easily in online banking. Learn more about account alerts.

How do I set up direct deposit?

Complete and submit the form below to your employer.

Direct Deposit Form

What are the current account rates and fees?

Our current rates for all accounts and loans can be found here.

For a complete list of fees, click here.

Are there any special rules for new accounts?

If you are a new member, the following special rules may apply during the first thirty (30) days your account is open. Funds from deposits of cash and the first $5,000 of a day’s total deposits of U.S. Treasury Checks, cashier’s, certified, teller’s, travelers, and state and local government checks will be available to you on the day of your deposit if the checks deposited are payable to you. The excess over $5,000 will be available by the ninth (9th) business day after the day of your deposit. If you do not make the deposit in person to one of our employees, the first $5,000 will not be available until the second (2nd) business day after the day of your deposit. Funds from all other check deposits will be available by the ninth (9th) business day after the day of your deposit. For more information, please contact ServiceLine™ at 602.797.3000, or write to Altier Credit Union, 1650 S Priest Dr., Tempe, AZ 85281.

How do I request a fee refund?

Fee refund requests can be emailed to feereview@altiercu.org or faxed to 602.797.3115. Please include your account number and the reason for your dispute.

Online Banking

How do I enroll in online banking?

Visit any Altier branch or contact our ServiceLine at 602.797.3000 or toll free at 888.999.3936 to get started. 

What do I do if I forget my user ID and/or password for online banking?

Located below the online banking log on box, select "Forgot User ID?" or "Forgot Password?" Follow the on-screen prompts to reset.

Is there a fee for online banking and bill pay?

Online banking is free for Altier members.

Bill Pay is free for all Student Checking or Kasasa Checking account holders. Some fees may apply if conditions are not met. Learn more.

Can I open an account online?

Yes! Get started here.

Can I link multiple account numbers?

The system will automatically prompt you to link accounts with the same primary social security number upon registering. If you open another account at a later time, you can link that account by selecting Settings and then choosing Link Accounts.

Can I update my email address for online banking?

Yes, log in and select My Settings, next to Primary email click the update button, enter your new email and click save. If you are enrolled in eStatements you will need to update your email address there as well by selecting eStatements (under Additional Services), then select Settings, E-mail Address, enter your new email twice and click Submit.

Can I change my password?

You can change your password anytime by logging in, selecting My Settings and then next to Password select Update.

How do I set up text banking alerts?

  1. Log in to your Online Banking account and select "My Settings" in the top right corner.
  2. Select "Alerts & Notifications" on the left and then "Start Text Banking Now" on the right.
  3. Follow the prompts to enter your phone number, verify your set-up code and choose your primary account.
  4. Enable and disable alerts at any time from the "Alerts & Notifications" page.

eStatements

How do I enroll in eStatements?

Log into your online banking account, select Additional Services, then select eStatements. Follow the on screen prompts to accept the disclosure and complete enrollment.

Do I have to be registered for online banking to enroll in eStatements?

Yes, you must log in to online banking in order to enroll and access your eStatements.

How will I know when a new eStatement is available?

You will receive an email notification when a new eStatement is available to view.

How long will my eStatements be available for viewing?

Statements are available online for 12 months after they have been posted. You can save your statements on your hard drive or print them out if you want to keep them longer.

Can I change the email eStatement notifications are sent to?

Yes, after logging in to online banking, select eStatements (under Additional Services), then select Settings, E-mail Address, enter your new email twice and click Submit.

Mobile Banking

How do I enroll in mobile banking?

To use mobile banking, you must enroll in online banking first. Once enrolled, download either our Apple or Android app and log in using your existing online banking credentials. 

How do I download the app and what device do I need?

Our app works on any smartphone device or tablet.
Download the app: 
iPhone  Android

I deposited a check with mobile deposit, how long before the funds are available in my account?

The first five deposits made with mobile deposit are held for review. As long as there are no issues with the checks validity, image, or amount, the funds will be released the same business day. If the deposit was made on a weekend, holiday or after hours, the check will be released the next business day.

After the first five deposits have been successfully reviewed, checks will release into the checking account within minutes of the deposit as long as there are no issues with the check that would cause it to be sent for further review.

How do I know my mobile deposit was successful?  

You will receive a “success” e-mail once the check is accepted, and you can check your balance to see when the check was released. If the check was rejected, you will receive an e-mail with the reason for rejection.

My mobile deposit was successful, what should I do with my check?

Make note on the check that it was deposited and the date of deposit and retain the check in a secure place for at least 30 days.

How do I set up text banking alerts?

  1. Log in to your Online Banking account and select "My Settings" in the top right corner.
  2. Select "Alerts & Notifications" on the left and then "Start Text Banking Now" on the right.
  3. Follow the prompts to enter your phone number, verify your set-up code and choose your primary account.
  4. Enable and disable alerts at any time from the "Alerts & Notifications" page.

What commands can I use with text banking and what number do I text?

Once enrolled in text banking, text the following commands to 454545:

  • BAL - Primary Balance
  • LAST - Last 5 Transactions
  • TRANS - Transfer funds to primary account
  • STOP - Deactivate service
  • HELP - Help keywords

Watch a tutorial on how text banking works.

Debit/Credit Cards

How do I report a lost or stolen DEBIT card?

During business hours: Call 602.797.3000 or outside the Phoenix metro area 888.999.3936. We will disable the lost or stolen debit card and order a replacement debit card.

After hours and holidays: Call our 24 hour VISA® Hotline*
Toll Free: 800.554.8969

*Remember, calling the hotline will only disable your lost or stolen debit card. You must still contact the credit union during normal business hours to order a replacement debit card.

How do I report a lost or stolen CREDIT card?

The 24/7 phone assistance line is available to disable the lost or stolen credit card and order a replacement credit card.

Toll Free: 855.609.3597

International: 1.540.707.4030

How can I get/change my PIN number on my debit/credit card?

Call 800.567.3451 for debit cards or 855.609.3597 for credit cards.

Do I have to notify Altier if I am traveling?

Yes, if you plan to use your debit or credit card while traveling, call our ServiceLine prior to your departure at 602.797.3000 and ask for Card Services. Please be prepared to provide travel dates and destinations. Visit our TravelWise page to learn more.

How can I activate my debit card?

Please call the 800 number on your card. For questions, please call ServiceLine at 602.797.3000 and ask for Card Services.

Why didn't I receive my Kasasa checking rewards?

In order to qualify for Kasasa rewards, you must be enrolled in eStatements as well as have 15 debit transactions post and settle in the monthly cycle.

Can I use my Altier credit or debit card to pay with Apple Pay™?

Yes, you can use Apple Pay™ with your Altier Visa® credit or debit card at participating retailers.

Learn more about Apple Pay.

EMV Chip Cards

What are chip cards?

A chip card — also called a smart card or an EMV card — is a debit or credit card that contains a microprocessor that enhances the security of cards during point-of-sale transactions. These cards, already is use in much of the world, use a security standard as a way to fight card fraud resulting from theft, skimming and counterfeiting.

Is a chip card more secure than my current card?

Yes. Chip cards add an additional layer of security to the safeguards that already protect your card. Each time you use your chip card, it generates a code that is unique to that transaction. This makes it harder to counterfeit your card or to use it fraudulently for in-store purchases.

How do I use them?

When used at merchants with chip-enabled card terminals it's as easy as:

  1. Insert the card, face up and chip end first, into the terminal.
  2. Leave the card in the terminal during the entire transaction.
  3. Follow the instructions on the screen and either sign or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.

Learn more with our EMV Chip Card demo.

Can I still use my card if the merchant doesn't have a chip-enabled terminal?

Yes, you will swipe your card through the terminal, just as you do today.

Can I use it to make purchases online or by phone?

Yes, you can use your chip card to make these purchases as you do today.

Can I use my card at an ATM?

Yes, for ATM transactions, insert your card into terminal and follow the instructions on the screen. Depending on the type of ATM, you might be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card and any money you might have withdrawn.

ATMs

Can I use any ATM for cash withdrawals and balance inquiries?

Altier members have access to over 80,000 surcharge free ATMs nationwide. Visit altiercu.org/findatm to find the closest surcharge-free ATM to you. 

In addition, members have 7 free monthly cash withdrawals or balance inquiries at foreign (Non-Altier owned) ATMs.

*There is a $1 fee if you use up the 7 free per month – this fee will automatically be deducted from your checking account the last day of each calendar month.

Can I make cash and check deposits at an ATM?

Yes, in addition to the ATMs in several Altier branches, members have access to over 9,000 deposit-taking ATMs in the surcharge-free CO-OP network. To find the closest deposit-taking ATM to you, visit the CO-OP Locator and check the box for "Take Deposit" on the Advanced Search tab. 

I have a Kasasa Checking Account, does that reimburse my ATM fees?

Yes, if you qualify for your monthly Kasasa Rewards, by having at least 15 debit card purchases post and settle and be enrolled and receive eStatement notice, domestic ATM fees incurred during the qualification cycle will be reimbursed up to $30* and credited to your account on the last day of the monthly statement cycle. Contact a member services representative for reimbursement of an individual ATM fee of $5.00 or higher. 

*Kasasa checking does not reimburse the $1 fee for excess cash withdrawals or balance inquiries exceeding the 7 free per month. This fee will automatically be deducted from your checking account the last day of each calendar month.

What free resources are available for checking my account balances without an ATM?

Online Banking - check your accounts online 24/7
Mobile App - easy mobile access to your accounts anywhere
PowerLine - call our automated service to get real time balance updates
Text Banking - sign up for text alerts
ServiceLine - if you need to talk to someone during business hours

Loan Services

I am late on my car loan payment and I'm unemployed. Is there anything I can do to get a temporary deferment?

Yes, if you are still within your 10-day grace period you can apply for our skip-a-payment program. There is a $30 fee and only one request will be approved in any annual, rolling 11-month period. Please complete the form below and fax to 602.797.3115 or drop off at any Altier branch. 

Skip-a-Payment Application

Do I have a grace period on my credit card and/or loan payment?

VISA credit cards do not have a grace period. All other loans have a 10-day grace period before any late fees will be assessed.

Can I apply for a loan online?

Yes, you can apply for auto, home, and personal loans online.

Payment Options

Can I make a loan payment online?

Yes, there is a $3.00 fee to make a payment online from a checking account or a $16.00 fee to make a payment online using a credit or debit card. Visit our Online Loan Payment page to get started.

Can I make a credit card and/or loan payment over the phone?

Yes, payments made to an Altier credit card are free. There is a $16.00 fee for all other loan payments. Please note: If you use a debit or credit card to make a payment, it is run as a cash advance and will post the same day as long as the payment is made prior to 5pm (AZ time). Check by phone/ACH payments may take up to 72 business hours to post to your account.

How do I set up automatic payments from my bank to my loan?

You can complete, sign and return the autopay form below: Fax to 602.797.3115, Email to msr@altiercu.org or Mail to 1650 S. Priest Drive, Tempe, AZ 85281.

Automatic Payment Form

Where do I mail my credit card payments?

Payments should be mailed to:

Altier Credit Union
PO Box 2711
Omaha, NE 68103-2711

What is Altier's mailing address?

Loan payments, deposits and general correspondence should be mailed to our Corporate Office: 1650 S. Priest Drive, Tempe, AZ 85281. 

For credit card payments, see question above.

Please visit our Contact Us page for more information.

Troubleshooting

What if I am having trouble registering for online banking?

First check that you have provided your information in the appropriate format specified for each field and that you are providing information for the primary account holder. If you are still experiencing difficulties, please call our ServiceLine at 602.797.3000.

Do I need any special software to view my eStatements?

You need the latest version of Adobe Acrobat Reader. If you do not have Adobe Acrobat Reader, you can download it for free here.

When I click Account Statement, it starts to open and then quickly closes?

Some pop up blocker and firewall programs may prevent access to eStatements. If you utilize these types of applications, you may need to disable them temporarily to view your eStatements.

I received an error message while trying to view an eStatement?

Verify that you are current on all Windows Updates and have the latest version of Adobe Acrobat Reader. You can download the latest version for free here.

Does it matter what browser I use to access the web site?

Ensure you are using the most up-to-date version of the browser of your choice. If you are having trouble, we recommend using Microsoft Internet Explorer version 7 or higher. You can download it for free here

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