Steps to Protect Yourself from Fraud During Your Trip

We constantly monitor credit and debit card activity for suspicious purchases, foreign transactions and other activity that could raise a red flag as part of our commitment to protecting your accounts from fraud.

Before the Trip 

  • Contact Us – Even if you're just traveling out of state, please let us know your travel plans to reduce the likelihood of your card being suspended for suspicious activity
    • Members can also log in to online banking and use the secure chat system
  • Unpack Critical Documents– Remove Social Security card, bank statements, PIN or password cards, medical documents, checkbooks, etc. from your wallet or purse
    • Pare down even further before venturing out from your hotel room
    • Use a hotel safe, front desk lock box, or a money belt
  • Learn How to Reset your Pin and know who to call if your card is lost or stolen
  • Double Check Account Balances, due dates, credit limits, and card expiration dates
  • Switch to eStatements to protect your private information
  • Update Contact Information – Make changes/verify through online banking or call us 

Stick with Bank ATMs 

  • Convenience is Not Always Best – Fraudulent ATM card readers are most often discovered at non-bank, generic ATMs (hotels, gas stations, casinos, etc.) and tend to be targeted by thieves more often

Shared Internet Connections

  • Avoid Logging Into your Bank Account, work email, or other sensitive accounts if at all possible
  • If you Plan on Using Public Wi-Fi when traveling, make sure your connections are secure
    • Check for the when online
    • The "s" means "secure" and indicates that the data is encrypted for more protection

Report Lost or Stolen Card

  • During Business Hours – Call 602.797.3000 or toll-free 888.999.3936
    Outside the Phx metropolitan area
    • We will disable the lost or stolen card and order a replacement card
    • After Hours/Holidays – Call the 24-hour VISA® hotlines*
      • Debit cards: 800.554.8969
      • Credit cards: 800.682.6075

    *Remember, calling the hotline will only disable your lost or stolen card. You must still contact the credit union during normal business hours to order a replacement card.

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