TravelWise

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Steps to Protect Yourself from Fraud During Your Trip

As part of our commitment to protecting your accounts from fraud, we constantly monitor credit and debit card activity for suspicious purchases, foreign transactions and other activity that could raise a red flag. In addition, there are steps you can take before, during and after your trip to keep your personal information secure.

Before Your Trip

  • Notify Us of Your Travels (Both Out of State & International)

    Call Us   Chat in Online Banking


  • Traveling out of the country?
    EMV chip cards are required in many foreign countries. If you have not received an EMV chip debit card yet, please contact us prior to your trip to request a new card. Please allow 7-10 business days for your new card to arrive

  • Unpack Critical Documents
    Remove Social Security card, bank statements, PIN or password cards, medical documents, checkbooks, etc. 

  • Go Paperless

    Not only does it cut down on waste, it makes your personal data more secure

  • Check Your Accounts
    Review your account balances, due dates, credit limits, card expiration dates and contact information. Learn how to reset your PIN and know who to call if your card is lost or stolen

During Your Trip

  • Carry Only What You Need
    Utilize your hotel safe to store valuables such as passports, jewelry, cash and extra cards

  • Use Caution with ATMs
    Make sure the ATM doesn't have any strange attachments above or below the card slot, cover up the keypad as you type and tear up ATM receipts immediately. Don't forget you have access to over 80,000 surcharge-free ATMs nationwide. Find one now

  • Beware of Shared Internet Connections & Computers
    When using public WiFi, make sure your connection is secure by checking for the "s" in https://.  Avoid logging into your bank account, email or other sensitive accounts if possible and never autosave passwords or information on forms

  • Smartphone Security
    Protect your data by utilizing a home-screen-locking password and logging out of important apps before connecting to public WiFi 

After Your Trip

Keep a close eye on your accounts for a few weeks after your trip, making sure you recognize all charges made. Fraudulent charges may not show up right away, so it is important to monitor your accounts regularly.